{"id":12559,"date":"2026-10-02T13:38:55","date_gmt":"2026-10-02T13:38:55","guid":{"rendered":"https:\/\/trainingportal.cobuilder.com\/?p=12559"},"modified":"2026-10-23T14:33:34","modified_gmt":"2026-10-23T14:33:34","slug":"for-contractors-how-to-check-the-status-of-connect-deliveries","status":"publish","type":"post","link":"https:\/\/trainingportal.cobuilder.com\/en\/for-contractors-how-to-check-the-status-of-connect-deliveries\/","title":{"rendered":"For contractors: How to check the status of CONNECT deliveries"},"content":{"rendered":"

When a wholesaler sends product documentation through Connect, the delivery is automatically attached to your project in Collaborate. This article shows how to make sure that happens, how to find your deliveries, and how to attach a delivery that has ended up outside the project.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

Avoid unattached deliveries<\/h2><\/div>

A delivery is attached to the project when the wholesaler provides the same project ID that the project has in Collaborate. If the wholesaler uses a different number, such as their own customer or order number, the delivery ends up under Unattached<\/strong>, and you need to attach it to the project manually.<\/p>\n<\/div><\/div><\/div>

1<\/p>\n<\/div><\/div><\/div>

Find the project ID and project address in Collaborate. Go to My projects<\/strong>. Both are shown under the project name, next to Project ID<\/strong> and Address<\/strong>.<\/p>\n<\/div>

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2<\/p>\n<\/div><\/div><\/div>

Share exactly this ID and address with the wholesaler early, ideally when you place the order.<\/p>\n<\/div><\/div><\/div>

3<\/p>\n<\/div><\/div><\/div>

Use the same ID in all communication with the wholesaler.<\/p>\n<\/div>

Tip:<\/span> If the wholesaler also provides the project address, a delivery with the wrong project ID is easier to find. Search by Provided project address<\/strong> under Unattached<\/strong>, and attach the delivery to the right project.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>

View deliveries for one project<\/h2><\/div><\/div><\/div>

4<\/p>\n<\/div><\/div><\/div>

Go to My projects<\/strong> and click the project.<\/p>\n<\/div>

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5<\/p>\n<\/div><\/div><\/div>

Click Connect<\/strong> in the project’s left menu.<\/p>\n<\/div>

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Note:<\/span> Connect<\/strong> only appears in the menu when the project has CONNECT deliveries attached to it.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>

6<\/p>\n<\/div><\/div><\/div>

You’ll see the project’s deliveries: which wholesaler delivered, the number of orders and the date of the last delivery.<\/p>\n<\/div>

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7<\/p>\n<\/div><\/div><\/div>

Click the number of orders to see which products have been delivered to the project.<\/p>\n<\/div>

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View all deliveries<\/h2><\/div><\/div><\/div>

8<\/p>\n<\/div><\/div><\/div>

Go to the Connect<\/strong> tab in the top menu.<\/p>\n<\/div>

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9<\/p>\n<\/div><\/div><\/div>

Under Attached<\/strong>, you’ll see deliveries that are already attached to a project: project name, wholesaler, client, orders count and last delivery. Use the Show<\/strong> filter to switch between Active<\/strong> and Archived<\/strong> deliveries.<\/p>\n<\/div>

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10<\/p>\n<\/div><\/div><\/div>

Under Unattached<\/strong>, you’ll find deliveries where the Provided project ID<\/strong> or Provided project address<\/strong> is missing or couldn’t be matched to an existing project.<\/p>\n<\/div>

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11<\/p>\n<\/div><\/div><\/div>

Click the number in the Orders count<\/strong> column (for example “1 Order”) to see which products the delivery contains.<\/p>\n<\/div>

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12<\/p>\n<\/div><\/div><\/div>

The overview that opens shows:<\/p>\n